The Pana-Pacific sales staff is available to support customers throughout the entire process; before, during and after the sale.
Our sales staff is divided into specialized teams to meet our customers unique needs.
• OEM — Dedicated to production and factory needs of commercial vehicle OEMs
• Aftermarket — Supporting the OEM dealers
• Telematics — Optimizing fleet uptime, efficiency and service management
• Specialty Markets — Focused on the unique needs of various vocational and recreational vehicles
The OEM team’s role is to bring extensive experience in all areas of product integration in CV applications including ergonomics, safety, placement, routing and manufacturability. The key to Pana-Pacific’s success in this area is communication; continuous communication with customer marketing and purchasing contacts as well as ongoing working relationship and rapport with engineering staff in customer advance concepts, research and development labs.
The strength of Pana-Pacific’s aftermarket team is the personal attention given to each dealer. Our team provides product training and sales support to individuals within the dealership. They encourage dealers to implement marketing programs and participate in promotions that will create revenue and make a positive impact on the their bottom line.
While all of the aftermarket team visits fleet customers, Pana-Pacific has a team of specialists whose main responsibility is to work with fleet customers on telematics products. Our goal is to sell the fleet customers the ELD and fleet management products that fit their individual business needs. We explain all fleet programs available and their profitability. The Pana-Pacific sales team will encourage the fleet customers to purchase these products from their local OEM Dealer.
With the van life and RV business booming, Pana-Pacific’s inside sales department has focused on the product customization necessary for our special market customers to succeed.
As a dedicated partner to our corporate customers, Pana-Pacific is happy to support corporate-sponsored marketing programs and events including:
• Customer Retail Flyer Programs
• Customer Dealer Trade Shows
• Training Events for Customer Sales Personnel
• Donated Product for Customer Show Vehicles
• Development of Customer Brochures for Pana-Pacific Products
In addition, we support dealers by developing and providing tools to assist in their sale of products including:
• Free Product Displays
• Product Literature
• In-Store Point of Sale Marketing Materials
• Personalized Retail Flyer Development
• Consumer Promotions & Fleet Programs
• Dealer Incentives, Sales Contests & Awards
• In-Store Point of Sale Marketing Materials
• Web Site Banner & Ads
• Product Training Presentations
• Product Videos
• E-mail Campaigns
Our staff strives to create custom products and programs to meet the unique needs of both our dealers and their customers.
To request any of the mentioned offerings for your dealership or to get additional information, please email our Marketing department.
Everyday our staff is actively interfacing with our supplier partners to provide outstanding support to our OE manufacturing facilities and dealers in the areas of:
• New Product Development
• Application-specific Custom Engineering, Design and Development
• Solid Modeling and CAD Support
• Project Management
• Custom Package Design for Aftermarket
• Customer Private Label Product
• Field Testing and Evaluation
We make it our business to understand the unique requirements of each customer and provide products that are quickly and easily integrated in their vehicle’s design.
PRODUCTION:
Manufacturing and assembly teams are able to provide maximum flexibility to our supplier partners by adapting “off the shelf” products for custom fit in the unique applications of each commercial vehicle model.
Pana-Pacific provides line-set sequencing support to OE manufacturing facilities by shipping components destined for a specific vehicle chassis in a single package.
Pana-Pacific provides a comprehensive quality and warranty support program. We perform qualitative analysis on returned products and have the ability to provide and communicate results to customers and suppliers.
PROGRAM FEATURES:
• Direct contact for warranty claims submission
• Computerized warranty tracking system
• Product exchange service for fleet customers
• Extended warranty options for fleet customers
• Direct feedback to customers for evaluation results
• Direct feedback to suppliers of reoccurring defects
• Monthly claims summaries for customers
• Corrective actions initiatives for reoccurring defects
QUALITY:
Pana-Pacific remains committed to providing quality products to our customers in every shipment.
• IATF 16949 Certified
• ISO 14001:2015 Certified
• Class 2 Certified Manufacturer to the IPC/WHMA-A-620 Standard
Many OEM customers are able to reduce their supplier base by relying on Pana-Pacific to provide Quality and Operations Management for Tier-Two Suppliers.